• Frequently Asked Questions

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    Eyelash Extensions

    • Q:

      What are eyelash extensions?

      A:

      Not to be confused with the self-stick strip falsies of yesteryear or individual clusters of lashes knotted together that are a single-event accessory, these semi-permanent, synthetic extensions are glued one by one onto the natural lash (not the skin) by using a specially formulated glue that last 2-4 weeks.  Single synthetic eyelashes are applied to your own natural eyelash to achieve a beautiful full luscious and long set of lashes that are natural and you won’t even know they are there.

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    • Q:

      How are the eyelash extensions applied?

      A:

      A single natural eyelash is isolated and a synthetic lash is glued to the top of your own natural eyelash approximately 1mm from the eyelid so neither the glue or the lash has contact with the skin.

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    • Q:

      How long does the application take?

      A:

      The procedure will take approximately 1 & a half hour – 2 hours for a full set and approximately 45 minutes – 1 hour for a half set and 1 hour for an in-fill.

      It is a meticulous procedure that requires patience and concentration so therefore it should not be rushed so that clients can leave with a perfect set of lashes. You relax with your eyes closed and there is no pain as this is a non-invasive procedure. Often clients are so relaxed they fall asleep.

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    • Q:

      Do eyelash extensions make my own lashes fall out?

      A:

      No, definitely not this is a myth.  The eyelash has a cycle and are constantly being replaced like your hair.  If you pull so hard on an extension lash and pull out your own natural lash there will be a new lash ready to grow to take its place and you will have to wait 6-8 weeks for that lash to grow.

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    • Q:

      Can I still wear eye makeup?

      A:

      Yes, but you won’t need mascara and you may even find you won’t need eyeliner, but you can still use eyeliner and eye shadows as usual but remember to remove with a product that does not contain oil of any kind as this will affect the glue.  We recommend removing eyeliner and eye shadow using a damp cotton bud and a small amount of eye make-up remover and gently running it along the eyeliner to remove it.  To remove eye shadow wet a cotton wipe and eye make-up remover and gently remove eye shadow in a side and upward movement not down onto the eyelash extensions.   Wiping down towards the lashes will cause a build up of makeup on the lashes and may lessen the life of them.

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    • Q:

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      A:

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    • Q:

      How long do they last?

      A:

      Approximately 2-4 weeks if you respect your new lashes and take care of them.  Remember this is a semi-permanent beauty procedure.  Do not be duped by those who promise “permanent” extensions or attachments that last for 2+ months. A real lash’s life cycle is around 25-28 days, and as your natural eyelashes grow and fall out, so will the synthetic ones that are attached. If your hair and nails grow quickly then that may indicate that your lashes also are growing, shedding and renewing themselves quickly so you may find that your lashes will not last as long as someone whose hair growth is slow.  Your life style and what work you do will also make a difference how long they last.  A ladies lashes working in the food industry where there is a lot of heat, steam and oil may not last as well as a lady who works in an air conditioned office.  Eyelash extensions will not last for three months; this is false advertising by salons and inexperienced people.

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    • Q:

      I had eyelash extensions applied a few days ago and a few lashes have fallen out – why?

      A:

      As explained above the lash has a growth cycle and unfortunately it is hard to determine which lash is ready to fall out naturally so it is unpredictable when applying the synthetic lashes.  Each day we can lose 3-5 natural lashes, but often they fall out unnoticed unless they fall into your eye, but when eyelash extensions are applied we are more aware of when they shed as we know the extensions are there plus they are longer, darker and thicker.  If you sleep on your stomach with your face squashed into the pillow or you favour sleeping on one side you may notice the lashes may not last as well as the other side.

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    • Q:

      What are in-fills, why do I need them and how often do I need them?

      A:

      In-fills are when the eyelash has fallen out (due to the eyelash cycle) and there has been an extension lash applied to it.  You will require in-fills every 2-4 weeks if you would like to achieve a consistently full fresh set of lashes. We take the time to remove any eyelash extensions that have either grown out to far or are not sitting correctly.  Please note that we do not stack the lash extensions. Please refer to Eyelash Pricing.   For in-fill bookings allow approximately 1 hour.

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    • Q:

      Can I open my eyes during the procedure?

      A:

      Yes, but please advise your technician before you open your eyes as two sharp tweezers are used when applying the lashes.

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    • Q:

      Do the synthetic eyelashes come in different lengths and thickness?

      A:

      Yes, lengths available are 8mm, 10 mm, 12mm and14mm, in black & thickness available are 0.15mm & 0.2mm. During the application a mixture of lengths and thicknesses can be used – shorter lashes being used on the inner eye area and gradually increasing in length towards the middle and outer corners. We understand that not one size fits all so we apply what our clients request and we tailor make to suit each individual client. If you have a specific request or look please discuss this with your eyelash extension technician on the day of your appointment.

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    • Q:

      Do I have to get a full set of eyelash extensions?

      A:

      No, half sets are now available.  At images a half set is done on the upper lashes with lashes being scattered along the entire upper lash line from the inner eye to the outer edge.  Allow 45 minutes to an hour for a half set.   Half sets are suited to people who have naturally thick and dark lashes, they are not suitable for fair lashed people or ladies who do not have many lashes.

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    • Q:

      Are the eyelash extensions glued to my skin?

      A:

      No, it is adhered approximately 1mm from the eyelid.

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    • Q:

      Are eyelash extensions suitable for everyone?

      A:

      Anyone of any age can have eyelash extensions applied as long as there is a natural lash to glue the extension onto.  Ladies who have undergone chemotherapy and their lashes are starting to grow back also love eyelash extensions.  Because the eyelash extensions are so natural anyone could be wearing them and you wouldn’t know.  They are also suitable for people who wear contact lenses and glasses.

      HOWEVER, IF YOU HAVE AN EYE INFECTION OR HAVE RECENTLY UNDERGONE AN EYE OPERATION OR COSMETIC EYE SURGERY IT WOULD BE BEST TO WAIT UNTIL THE EYE AREA HAS COMPLETELY HEALED.

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    • Q:

      Why should I get eyelash extensions?

      A:

      • It will cut your beauty routine time down in the mornings
      • No running or streaking mascara
      • The good news is that eyelash extensions make you able to flutter your lashes beautifully without mascara
      • Lasts from 2-4 weeks with proper maintenance
      • No operation, no pain – non-invasive procedure
      • Safe in showers, swimming pools and saunas
      • Weightless and very natural looking
      • Eyelashes will appear longer, fuller and darker
      • Your eyes will look bigger, more defined & gorgeous even with no make up
      • Great for people who wear contact lenses
      • Perfect for brides, mums on the run and busy people
      • Ladies who can’t wear mascara
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    • Q:

      How do I look after my eyelash extensions?

      A:

      • For the first 12 hours avoid getting the lashes wet to allow the glue to completely dry
      • Do not use a steam room or sauna for the first 48 hours to allow glue to cure
      • Be gentle and respect your new lashes. Avoid rubbing your eyes and do not pick and play with your lashes
      • Resist the temptation to touch or pull at your stunning new lashes as this will pull out your own natural lashes
      • Avoid getting them caught on clothes and towels
      • When drying your face do not rub instead blot your face and apply a gently pressure to your closed eyes then allow the extensions to dry naturally. Don’t try to dry them with the towel or hair dryer.
      • Do not perm or curl the extensions using a clamp eyelash curlers
      • Avoid wearing mascara as this will lessen the life of your extensions
      • Do not use eye make-up remover that contains any type of oil products such as petroleum
      • Do keep the eye area clean. This is very important. Some ladies love their lashes so much they don’t even want to get them wet at all. Avoiding proper hygiene can result in an eye infection whether wearing eyelash extensions or not
      • Try and sleep on your back to avoid crushing your extensions in the pillow

      The golden rule for wearing eyelash extensions is the less you touch them the longer they will last. However, it is important to keep the eye area clean.

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    • Q:

      Is there any reason why I can’t have eyelash extensions applied – Contra-Indications?

      A:

      It is suggested that if you are an “eye rubber” due to allergies such as hayfever or if rubbing your eyes is just a habit or in the past you have experienced sensitivity around the eye area after using skin care or makeup or generally having sensitivity around that area the extensions may not suit you.  If you use prescribed medicated eye drops or ointment this may coat the lashes and cause them to clump. Clients who say their eyes are sensitive but DO NOT experience any reaction or discomfort during or after having eyelash extensions applied.  Eyelash extensions cannot be applied to very curly eyelashes as it will be difficult to glue an extension on.  However, if you are unsure please contact the salon to discuss it.

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    • Q:

      Can the eyelash extensions be removed?

      A:

      Yes, at any time for any reason they can be removed however there will be a removal charge. Refer to prices.   The extension lashes are easily removed by using a glue remover and is safe.

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    • Q:

      I had eyelash extensions applied somewhere else and I am unhappy with them can they be fixed up?

      A:

      At Images our technicians prefer not to mix their work with other peoples work so it is advised that you either allow your extensions to naturally come off or contact images to discuss the options of having the extensions removed before your appointment to have a new set applied.   If your eyes are red and sore from the incorrectly applied eyelash extensions that were applied elsewhere, we would advise resting your eyes from extensions for approximately 3-4 weeks before having a professional set reapplied

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    • Q:

      What should I do before my eyelash extension appointment?

      A:

      If you have fair eyelashes it is recommended to have them tinted before your eyelash extension appointment which we offer here at images. Preferrably arrive with no makeup or at least no mascara and do not perm or curl your eyelashes before your eyelash extension appointment.  If you wear contact lenses please bring your contact lens case as your lenses will need to be removed.

      PLEASE NOTE: IF YOU HAVE RECENTLY HAD YOUR EYELASHES PERMED EYELASH EXTENSIONS CANNOT BE APPLIED UNTIL 3 MONTHS AFTER THE PERMING PROCEDURE.

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